80% of our fleet is equipped with total accessibility for passengers with reduced mobility (PRM), with room for a wheelchair and backrests and access ramps.
Reduced Mobility
Find out more about the service
Routes with accessibility features
701, 702, 703, 705, 714, 716, 717, 718, 720, 722, 726, 727, 728 (until 9pm), 729, 730, 732, 735, 736, 737, 738, 744, 747, 750 (until 9pm), 753, 755, 756, 759, 767, 770, 774, 778, 781, 782, 783, 794, 797, 798, 26B, 29B.
Wheelchair transport
Transport of manual or electric wheelchairs is limited to the following sizes and weight:
- Length - 1250 mm
- Width - 700 mm
- Height - 1350 mm
- Weight – 300 kg (wheelchair and user)
Reduced mobility scooters
Reduced mobility scooters cannot be transported on our vehicles.
Door-to-door service, operating through reservations, in all areas of Lisbon Municipality that are part of our network. This is aimed at passengers with 60% (or more) declared disability.
Access conditions
This service is aimed at passengers with a declared disability of 60% or more and access to it is dependent on the provision of substantiating evidence of this.
Subscription to the service
In store
Go to the Santo Amaro store and present the following documents:
- Passport photo;
- ID Card
- Medical certificate declaring that the holder has a disability of 60% or more.
Online
Fill out the form below and upload the requested documents.
Notice: If you do not intend to upload the necessary documents, you should go to one of our stores.
Service reservation
This service can be reserved once substantiating evidence for the declared disability has been presented.
Reservations must be made up to two days before the intended journey, by contacting: CARRIS Terminal, Alta de Lisboa | 213 613 141 (Portuguese fixed network call)
Important: for the proper functioning of the service, each user must:
- confirm his appointment on the day before the intended trip;
- be punctual, being at the agreed place, at the scheduled time.
Price and payment
The use of this service implies payment for all transported users (Client and their companion, per trip). The usage price corresponds to the current on-board bus fare and is purchased on board the vehicle itself.
Operating hours
Monday to Friday: 6:30 am / 9:30 pm
Saturdays, Sundays and public holidays: 8 am / midday and 2 pm / 6 pm
Cancellations
Any cancellations not reported in good time will be charged the next time this service is used.
Vehicle specifications
The vehicles used on this special reduced mobility service have the following characteristics:
- Seats with seat belts
- Electric lift platform for wheelchair access
- Wheelchair securing and locking systems for use during the journey
Capacity: 10 passengers (5 in wheelchairs and 5 seated)
Service Regulation
The Special Reduced Mobility Service is governed by the rules and conditions described in this Regulation: See regulation >>