Terms of use

1. General

Terms of the legally applicable agreement between the User of this website and CARRIS:

1.1. By accessing, browsing or using this website, you acknowledge that you have read,
has understood and agrees to be bound by these Terms of Use and Policy
of Privacy. If the User does not agree with these Terms of Use and
Privacy Policy, you should not use this website.

1.2. The use of this website is the sole responsibility of the user. All materials,
information, products, software, programs and services are provided without any warranties.

1.3. CARRIS is the owner of this website and, unless expressly stated otherwise, of all
content, which are protected by national and international standards of
industrial and intellectual property.

1.4. CARRIS does not guarantee uninterrupted, timely, safe and error-free operation
of this website.

2. Contents of the Site

2.1. The contents of this website can only be used for personal information, so they can
be viewed, copied, printed and/or distributed any documents published by
CARRIS, provided that express reference is made to CARRIS and that all the
copyright messages and other copyright mentions.

2.2. The use of the contents of this website for commercial purposes is excluded, so no
content of this website may be modified, transmitted, reproduced, published, licensed,
transferred or sold without the prior written consent of CARRIS.

2.3. The contents of this site are available in Portuguese and English, without
that CARRIS assumes any warranties or commitments related to the accuracy of the

2.4. Your failure to comply with the terms, conditions and notices contained therein
site, will result in the automatic termination of all respective rights that have been
granted, without notice, so the User must immediately destroy all
copies of downloaded material in your possession or control.

3. Exclusions

3.1. The information provided by CARRIS on this site does not exempt the consultation of the means
disclosure officers.

3.2. CARRIS does not guarantee the accuracy, accuracy, timeliness and completeness of the information
made available on this website, not being responsible, under any circumstances, for any
losses or damages, direct or indirect, patrimonial or not patrimonial, derived from the use or impossibility of using this site or its contents or if any site or resource
connected to it.

3.3. This website contains links to third party websites, which are only for the convenience of
users, therefore CARRIS does not assume any responsibility for the accuracy and
update of content and information or by the privacy policies and conditions of
use of these sites.

3.4. When the User accesses a non-carris website, even if the mark is present
CARRIS, you should be aware that this is independent and that CARRIS does not have any
control over the content of this website. It is up to the User to take the necessary precautions to
protect against viruses, worms, trojan Horses and other potentially destructive programs,
as well as to protect their information as it deems appropriate.

4. Confidential information

4.1. The user who submits forms containing personal data on the CARRIS website,
becomes the data subject. The personal data collected are submitted in a form
voluntary by users, who give their express, free and informed consent
for the respective treatment of the same by CARRIS, according to the purposes described
in the Terms of Use and Privacy Policy and in the respective forms.

4.2. The personal data collected on the CARRIS website is for the exclusive use of the same, and
upon the customer’s consent, will be used for the following purposes:

sending information concerning the CARRIS service;
Sending of communication campaigns.

4.3. The data will be kept by CARRIS until the Holders request CARRIS to
erasure of the same or withdraw consent to the Treatment, or until the
purposes mentioned in the previous paragraph no longer exist. In such cases CARRIS
deletes all data collected within [15] days after the date of the event that
determine the deletion of the data.

4.4. CARRIS shall adopt the security measures it deems necessary to ensure the
privacy and protection of users' personal data, in order to protect them from
any possible misuse or unauthorised access.

4.5. The personal data collected on this website will in no case be made available, sold,
shared or disclosed to third parties, or used for any purpose other than those
which are described at the time of their introduction, unless: (a) CARRIS obtains consent
explicit to the User for this purpose; or (c) CARRIS is obliged to do so by legal imperative.

4.6. The only information that is collected and stored during normal use of the website is
information typical of the server activity, which is used to generate statistics and measure the
activity on the site for the benefit of its users.

4.7. In order to provide a more personalized service, CARRIS also uses
"cookies" to collect and store information. A "cookie" is a small information file that
is placed on the computer and allows you to remember your previous choices, dates and routes on the site. You can configure your computer so that it rejects the
installation of said "cookie".

4.8. All browsers ("browsers") allow the user to accept, refuse or delete
cookies, in particular by selecting the appropriate settings in the respective browser.
You can configure cookies in the "options" or "preferences" menu of your browser. However
disable cookies may prevent some web services from working properly,
affecting, partially or totally, the navigation on the website.

5. Customer Care

The personal data collected within the scope of the Carris service are intended for use
exclusive to CARRIS and are used in the provision of customer service and
processing of requests for information/complaints and suggestions.

The personal data collected are:

  • Name
  • Telephone

In some cases:

  • Email
  • Transport ticket/pass number

Calls are recorded with the customer’s consent, for the purpose of monitoring the
service, so that CARRIS will make the treatment in accordance with the legislation in force and with
the provisions of the GDPR (General Data Protection Regulation).

6. Protection of Data

6.1. Under the European Union personal data protection law, all
registered users have the right to access information about their personal data,
which has been stored by CARRIS for the purpose of updating, rectification and/or
deletion. The Data Subjects may also withdraw their consent to the processing of their data
personal. The exercise of these rights must be carried out through the email address

6.2. In case of non-compliance with the processing of personal data by CARRIS, it is hereby informed that
the data subject may lodge a complaint with the national supervisory authority
data protection.

6.3. The CARRIS Data Protection Officer may be contacted for the purposes provided for
in Parliament’s General Data Protection Regulation [Regulation (EU) 2016/679
European and Council of 27.04.2016, rectified on 19.04.2018], via:

  • Email: dados@carris.pt
  • Postal Letter: Miraflores Station | Alameda António Sérgio, nº 62 | 2795-221 Linda-a-Velha.

7. Update of Information

7.1. The Terms of Use and Privacy Policy herein were created on the 28th of January 2019.

7.2. CARRIS may, at any time, without prior notice to the User, review these
Terms of Use, and Privacy Policy and any other information contained therein
website, updating it. CARRIS may also make improvements or
changes to the products, services or programs described on this site at any time without

8. Contacts

If in doubt or for more information contact: 21 361 30 00.

We use cookies on our website to improve performance and your experience such as
user. This text explains how we do it.

What are the cookies?

"Cookies" are small text files that are stored on your computer or on your
mobile device through the internet browser (browser), retaining only information
related to your preferences, not including as such your personal data. The
placing cookies will help the website recognize your device the next time the
user the.

We use the term cookies in this policy to refer to all files that collect information
in this way.

The cookies used do not collect information that identifies the user. Cookies collect
generic information, including how users arrive and use
websites or the area of the country/countries through which they access the website, etc.

Cookies only retain information related to your preferences. To any
moment the user can, through his internet browser (browser) decide to be
notified about the reception of cookies, as well as block their entry in your

The refusal to use cookies on the website may result in the impossibility of having access to some
areas or receive personalized information.

What are cookies for?

Cookies serve to help determine the usefulness, interest and number of uses of
websites, allowing a faster and more efficient navigation, eliminating the need to
repeatedly enter the same information.

How can you manage cookies?

Cookies help to get the most out of websites however, all browsers
internet (browsers) allow the user to accept, refuse or delete cookies, namely
by selecting the appropriate settings in the respective internet browser (browser).

After authorizing the use of cookies, the user can always deactivate part or all
of our cookies. For this purpose, the user must follow the following instructions:


Configuring Cookies in Internet Explorer - Disabling cookies

• Click on the "Tools" menu and select "Internet Options";
• Select the "Privacy" tab;
• Move the slider to the top, where the phrase "Block all cookies" will appear

Note: There are various levels of cookie enablement and disablement in Internet Explorer. For
more information on cookies settings in Internet Explorer, see the following Microsoft page: http://windows.microsoft.com/pt-PT/windows-vista/Block-or-allow-cookies 


Configuring Cookies in Mozilla Firefox - Disabling cookies

• Click on the "Tools" menu;
• Select "Options";
• Click on the "Privacy" icon in the panel along the top;
• In the "Cookies" section, disable the option "Accept cookies from sites";
• Click on "OK" to save the changes, and close.

Note: There are various levels of cookie enablement and disablement in Mozilla Firefox. For
more information on cookies settings in Mozilla Firefox, see the following page: http://support.mozilla.org/ 


Configuring Cookies in Chrome - Disabling cookies

• Click on the Chrome menu in your browser toolbar.
• Select "Settings".
• Click on "Show advanced settings".
• In the section "Privacy", click on the button "Content settings".
• Select the option "Block sites from setting any data".

The following settings can be altered in the "Cookies" section:
• Delete cookies
• Block cookies by presetting
• Allow cookies by presetting
• Keep cookies and data on the Website by presetting before leaving the Internet browser
• Manage exceptions for cookies of Websites or specific domains.

Note: There are various levels of cookie enablement and disablement in Google Chrome. For
more information on cookies settings in Google Chrome, see the following page: http://support.google.com/chrome/bin/answer.py?hl=pt&answer=95647&topic=14666&ctx=t


Configuring Cookies in Safari Web and iOS - Disabling cookies

• Click on "Edit";
• Select "Preferences";
• In the panel at the top, select the "Privacy" icon;
• In the section "Accept cookies", select "Never".

Note: There are various levels of cookie enablement and disablement in Safari. For more
information on cookie settings in Safari, see the following page: http://support.apple.com/kb/HT1677?viewlocale=pt_PT 


Other Internet browsers

Please search in the "Help" menu of the Internet browser, or contact the Internet browser

NOTE: Some pages may not work properly if you disable cookies.


For more information about cookies and their use, we suggest you consult the following link: www.allaboutcookies.org 

Terms and conditions

Companhia Carris de Ferro de Lisboa (CARRIS) created a Facebook and Instagram page, with
the objective of establishing a closer and more effective channel of communication with the

The use of these channels is subject to the principle of tolerance, privacy and respect, ensuring
the company for the proper functioning of its pages.

In this way, comments made by users can be deleted if:

  • Disrespect the terms of use and privacy established by Facebook and Instagram;
  • Personal attacks of any kind are considered;
  • Be offensive comments that aim to denigrate races, religious groups, sex, sexual
    orientation, disability, political and ideological ideals and / or that violate human
  • Contain language that is considered offensive or in some way appeal to violence,
    verbal or physical;
  • Contain personal data, namely mobile or phone numbers, email addresses, BI, TIN or
  • Are considered SPAM;
  • Violate copyrights or intellectual property rights, as well as identifiable actors: videos,
    photographs or texts that are not owned by the user and / or without the express
    authorization of the owner must not be published;
  • Are considered abusive advertising to other brands, products and / or services.
  • The publications made by the users of the page are their exclusive responsibility, and
    CARRIS cannot give guarantees as to their accuracy and veracity.
  • When commenting on these pages, the user assumes that he has read, understood
    and accepted the rules adjacent to the Terms and Conditions stated above.

On Facebook, contests may occasionally be launched that are open to all users of this social
network. The participation criteria and conditions will be published in the respective posts.
There may be contests with more elaborate regulations that will be published on their own
page linked to the publication.

The privacy policy of CARRIS Social Networks is subject to change or modification at any time.

The Company CARRIS de Ferro de Lisboa, E.M., S.A produced the APP CARRIS as a service
free. This SERVICE is provided by Companhia CARRIS de Ferro de Lisboa, E.M., S.A without
any cost and is intended to be used as is provided.

This page is used to inform visitors of our policy regarding collection,
use and disclosure of Personal Information if you decide to use our Service.

If you decide to use our Service, you agree to the collection and use of information
related to this policy. The Personal Information we collect is used to
provide and improve the Service. We will not use or share your information
with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as those exposed
in our Terms and Conditions, which are accessible on CARRIS, unless defined by
otherwise in this Privacy Policy.

Collection and Use of Information

For a better experience, when using our Service, we may ask you to provide us with
some personally identifiable information, including, in particular, Daily Uses and
Failures in the Service. The information we request will be retained by us and will be used
as described in this privacy policy.

The APP uses third party services that may collect information used to identify you.
Links to the privacy policy of the third party providers of the services used by the APP:

Google Play Services
Firebase Analytics

Registration Data

We want to inform you that whenever you use our Service, in case of any error in the APP,
we collect data and information (through third party products) that is in your
telephone and which are referred to as Registration Data. Such Registration Data may include
information such as the Internet Protocol ("IP") address of the device, the name of the
device, the version of the operating system, the configuration of the APP at the time of use of the
our Service, the time and date on which you use the Service, as well as other statistics.


Cookies are files with a small amount of data that are commonly used
as unique identifiers of anonymous character. These are sent to your browser to
from the websites you visit and are stored in the internal memory of your device.
This Service does not use these "cookies" explicitly. However, the APP may use codes
of third parties and resources that use "cookies" to collect information and improve their
services. When using the Service, you have the option to accept or decline these cookies and know when
a cookie is being sent to your device. If you choose to decline our cookies,
you may not be able to use some sections of this Service.

Service providers

We may use the services of third parties, both companies and individuals, due to
the following reasons:

  • To simplify our Service;
  • To provide the Service on our behalf;
  • To perform tasks related to the Service; or
  • To help us analyze how our Service is used.

We would like to inform users of this Service that the referred third parties have access
your Personal Information. The reason for such access is the execution of the tasks that are
assigned in our name. However, they are obliged not to disclose or
use the information for any other purpose.


We value your trust in providing us with your Personal Information, so we start
efforts to use commercially appropriate means to protect them. However, you should
consider that no method of transmission over the Internet or method of storage
electronic is 100% safe and reliable, and we cannot guarantee your absolute safety.

Links to Other Web Sites

This Service may contain links to other websites. If you click on a third-party link, it will be
directed to this site. Please note that these external sites are not operated by us.
Therefore, we strongly recommend that you review the Privacy Policy of these sites. No
we control and as such assume no responsibility for the content, policies
privacy or practices of any third party websites or services.

Child privacy

These Services are not intended for anyone under the age of 13. We do not collect
intentionally personally identifying information of children under the age of 13. In
if we discover that a child under the age of 13 has provided us with information
immediately delete this information from our servers. If you are a parent or
legal guardian and is aware that the child has provided us with personal information, including
contact us so that we can make the necessary arrangements.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Accordingly,
we advise you to review this page periodically to check for any changes.
We will notify you of any changes by posting the new Privacy Policy on this
page. Such changes take effect immediately after they are posted on this page.

Contact us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to
contact us: dados@carris.pt

his privacy policy page was created on privacypolicytemplate.net and modified/generated by the App Privacy Policy Generator.

Update: 24/05/2021