Frequent Travellers

This area is for people who use public transport regularly.

The card to be used for loading your pass is the Lisboa VIVA/ Navegante card with associated profile.

Tickets valid at CARRIS, previously purchased and loaded on the Lisboa VIVA/ Navegante card

Normal

4_18/Sub 23
Social +

(Level B)

Social +

(Level A)

4_18/Under-23

(Level A)

Former Combatants and Widows

Metropolitan Navegante

(monthly)

Valid in the Lisbon Metropolitan Area

40,00 €

30,00 €

20,00 €

16,00 €

10,00 €

Municipal Navegante

(monthly)

For sale at Carris for  the municipalities of Lisboa, Almada, Amadora, Loures, Oeiras and Odivelas. Valid in the municipalities of Lisbon, Amadora, Loures, Oeiras and Odivelas.

30,00 €

22,50 €

15,00 €

12,00 €

Free

Metropolitan Navegante 12

(children)

Valid in the Lisbon Metropolitan Area

Free

-

-

-

-

Metropolitan Navegante +65

(montlhy)

Valid in the Lisbon Metropolitan Area

20,00 €

-

-

-

Free

Family Metropolitan Navegante

(montlhy)

Valid in the Lisbon Metropolitan Area

80,00 €

-

-

-

-

Family Municipal Lisbon Navegante

(monthly)

For sale at Carris for  the municipalities of Lisboa, Almada, Amadora, Loures, Oeiras and Odivelas. Valid in the municipalities of Lisbon, Amadora, Loures, Oeiras and Odivelas

60,00 €

-

-

-

-

Senior citizen’s and Retirees/Pensioner’s urban Navegante

(30 days)

Valid in the networks of CARRIS and Metro, within the Municipality of Lisbon, and in the CP until Benfica (Sintra Line), Belém (Cascais Line), and Moscavide (Azambuja Line)

a) Urban Navegante Senior citizen’s free for + 65 Years with fiscal domicile in Lisbon.

15,00 €

a)

-

-

-

-

Local route pass - Carreiras de Bairro

(30 days)

Valid only on CARRIS Local Routes - Carreiras de Bairro

10,00 €

-

-

-

-

Carris/Metro/Parking

(30 days)

Valid in the urban network of CARRIS and METRO, in the Parque Docas and Alvalade XXI of Empark, and in the following EMEL car parks: Colégio Militar, Areeiro, Campo Grande and Universidade.

55,00 €

-

-

-

-

Find out more about Passes

Monthly passes

Passes with monthly validity are purchased for the following month only from the 26th of the previous month. For example, the purchase of a Navegante Pass for the month of June can only be carried out from May 26th until June 25th.

In the CARRIS sales network you can load the following Navegante Municipal passes: Lisbon, Almada, Amadora, Loures, Odivelas and Oeiras.

 

30 day passes

They can be purchased at any time of the month.

Navegante passes

Returns are accepted before the beginning of the month to which they refer. After that date, exchanges of a Municipal Navigator Pass are only permitted for a Metropolitan Navigator Pass, with a value equal to or greater, until the 25th day of the month for which the pass is respected. These operations are only possible in the network of shops CARRIS (Arco Cego, Saldanha or Santo Amaro) and by the operator that made the original sale, with the exception of VIVA System sales (ATM, VIVA Portal, network of Pagaqui agents, VIVA kiosk and others that will be implemented later).

There’s no exchange between city passes.

The return/exchange operations can only be carried out after the delivery of the invoice.

 

Family Navegante passes

There are no exchanges. Cancellations are only carried out if the cards have not been loaded and upon presentation of all the household cards.

This annulment is only possible in the CARRIS (Arco Cego, Saldanha or Santo Amaro) store network and by the Operator that made the original sale, with the exception of the VIVA System sales (ATM, VIVA Portal, network of agents Pagaqui, Kiosk VIVA and others that will be implemented later).

Cancellation operations may only be carried out on delivery of the invoice.

 

Passes valid for 30 days

Before the start of validity the refund is made with the refund of the entire value of the pass. After the first day of validity, only returns of the pass value are made less of a fee of 12.5% for each day of validity.

Any fees paid at the ATM will not be refunded to the customer.

These exchange/cancellation operations are only possible to be carried out in the network of CARRIS (Arco Cego, Saldanha or Santo Amaro) stores and by the operator that made the original sale, with the exception of the sales made under the VIVA System (ATM, VIVA Portal, network of agents Pagaqui, Kiosk VIVA and others that will be implemented later).

Return/exchange operations can only be done upon invoice delivery.

Municipal Navegante

A fixed monthly pass, valid for the entire month it is purchased for.

Valid on all regular public transport services within the geographic limits of one municipality, selected from the 18 municipalities in the Lisbon Metropolitan Area (AML).

The validity of municipal passes on CARRIS is limited to the municipalities of Lisbon, Amadora, Loures, Odivelas and Oeiras, but this should be checked per route, depending on the journey to be undertaken. 

 

Metropolitan Navegante

A fixed monthly pass, valid for the entire month it is purchased for.

Valid on all regular public transport services in the 18 municipalities in the Lisbon Metropolitan Area. Valid for all stops and routes on the CARRIS network.

 

Family Municipal Navegante

A fixed monthly pass, valid for the entire month it is purchased for, for three or more members of the same family.

Validity: Valid on all regular public transport services within the geographic limits of one municipality, selected from the 18 municipalities in the Lisbon Metropolitan Area (AML).

The validity of municipal passes on Carris is limited to the municipalities of Lisbon, Amadora, Loures, Odivelas and Oeiras, but this should be checked per route, depending on the journey to be undertaken. 

 

Family Metropolitan Navegante

A fixed monthly pass, valid for the entire month it is purchased for, for three or more members of the same family.

Valid on all regular public transport services in the 18 municipalities in the Lisbon Metropolitan Area, and for all the members of the same family. Valid for all stops and routes on the CARRIS network.

 

Metropolitan Navegante 12

Free for all children up to the age of 12 (inclusive, i.e. up to the last day of the month of the child's 13th birthday), valid on any route, on all regular public transport service operators in the 18 municipalities in the Lisbon Metropolitan Area. To use the Navegante 12 pass, children must have a Lisboa Viva/ Navegante card with the Child profile.

 

Metropolitan Navegante +65

A fixed monthly pass for over 65s, retirees and pensioners (with a monthly household income less than or equal to the minimum national wage), valid on any route, on all regular public service transport operators in all 18 municipalities in the Lisbon Metropolitan Area.

 

Senior Citizens' Urban Navegante (30 days)

Pass for over 65s valid on the urban CARRIS network, on the Metro and on CP urban rail routes in Lisbon, including Benfica, Belém and Moscavide stations, for 30 consecutive days counting from the date of loading.

 

Retirees/Pensioners' Urban Navegante (30 days)

Pass for retirees and pensioners, with a monthly household income less than or equal to the minimum national wage, valid on the urban Carris network, on the Metro and on CP urban rail routes in Lisbon, including Benfica, Belém and Moscavide stations, for 30 consecutive days counting from the date of loading.

 

Local Route Pass

Pass valid on CARRIS local routes for 30 consecutive days counting from the date of loading.

 

Parking Pass

The CARRIS + Metro + Parking pass is an integrated pass that allows you to use the CARRIS network and the Metro network and park in EMEL and EMPARK car parks.

Who it's for:

This pass is for users of car parks and public transport in Lisbon City.

All users must have a Lisboa VIVA/ Navegante card.

To purchase your pass with parking, you must:

  1. Confirm at the EMEL or EMPARK car park you want to use if there is space available for the month in question (see the car parks that are included in this agreement below);
  2. Go to the CARRIS or Metro sales network and load your Lisboa VIVA/ Navegante card;
  3. Go back to the EMEL or EMPARK car park in question and present the receipt for your pass. You will then be given a car park access card (valid for 30 days, equivalent to the period loaded on your pass).

 

Car parks

EMEL: Colégio Militar / Sete Rios / Álvaro Pais / Biblioteca / Universidade / Campo Grande / Areeiro 

+info: https://www.emel.pt/

EMPARK: Docas / Alvalade XXI

+info: https://www.empark.com/pt/pt/

Find out more about the Lisboa VIVA/ Navegante Card

The Lisboa VIVA/ Navegante card is a personal and non-transferable electronic card accepted by all Transport Operators in the Lisbon Region. It can only be used by the Cardholder.
It allows passes to be loaded, as well as zapping options and pay as you go, with VIVA Go (associated with your bank account).
You can load up to 4 different tickets on a single card. These can be passes and/or zapping cards.

 

The Lisboa VIVA/ Navegante card is always associated with a type, which we call a profile.
Normal Profile: with no associated discount, for passengers who don’t fall under the other Lisboa VIVA/ Navegante card types.
Profile with Discounts: Children, 4_18, Under_23, + 65, Retiree/Pensioner and Social+.

Lisboa VIVA/ Navegante cards can be requested on CARRIS Shops and Kiosks or any Lisbon Region Transport Operator or online, on the VIVA website.

Do you want to fill out the request in advance? Download >>

Type of request

Where

Delivery time

Price

(Normal, children, Senior citizen’s, Retirees/Pensioner, Social+)

Price

(4_18 and Sub23)

Required documentation

In 15 minutes

CARRIS' Shops

15 minutes

12 €

6 €

Citizen card OR Passport/ Residence permit + recent photograph

In 1 working day

CARRIS' Kiosks

Within one business day

12 €

6 €

Requisition duly completed
+
citizen’s card/ID/passport/residence permit
+
colour recent photograph (pass type)

In 10 working days

CARRIS' Shops and Kiosks

Within 10 business days

7 €

3,5 €

Requisition duly completed
+
citizen’s card/ID/passport/residence permit
+
colour recent photograph (pass type)

Note: The requisition of the Cartão Navegante made by Ukrainian refugees must be made simultaneously with the presentation of the Request for Temporary Protection, issued by the SEF, and accompanied by the identification document of the country of origin (with photo identification).

The Lisboa VIVA/ Navegante card is valid until the end of the period indicated on the card itself.



The Lisboa VIVA/ Navegante card has different validity periods, varying between 4 and 6.5 years after the issue, according to the type of customer/card profile.




In the case of cards associated with mode 4-18 and Sub23 the expiry date of the card depends on the age of the Customer. The validity will be between 4 years (minimum) and the date when the Customer reaches 19 or 24 years, respectively. If the Customer, at the time of asking for the card, is less than 4 years of the maximum age for the profile, then the card will be valid for less than 4 years.




The card must be renewed before the expiry of the validity period and the holder must request the issue of a new card in advance.

The Lisboa VIVA/ Navegante card has a warranty period of 2 years (in the case of cards issued before January 1, 2022) or 3 years (in the case of cards issued after January 1, 2022).

If a card stops working during this period and has no visible damage, it will be exchanged free of charge.

After this period, or if the card has been damaged by the passenger, they will have to pay for the new card.

If your card stops working:

  • If you do not have a balance, you must charge the card.
  • If the card is properly loaded but cannot read it, you should go to the CARRIS Shop, presenting the card and the corresponding proof of loading.

 

These cards are replaced according to the following rules:

  • The card shall be replaced only on the operator where the card was loaded.
  • If the card has been loaded into an ATM machine the replacement is done in a CARRIS Shop or in a Customer Service Office of any of the operators appearing in the loaded title;
  • If the card is damaged, that is, without any visible damage, and within the warranty period, the replacement is free of charge; if the card is damaged, or after the expiration date, the cost is borne by the customer.
  • If the damaged card has any valid title loaded, it can be transferred to a replacement tab, and then transferred back to the new card that the customer requests.

 

During the period during which the card is in production, in order to continue to use the transports, a provisional card called the Replacement Guide shall be delivered upon delivery of the order for duplicate cardboard, valid for the same period as the security loaded on the card which has ceased to function. This process is possible, in CARRIS Stores, whatever the place of purchase of the title or, in the network of CARRIS Kiosks, for securities acquired only in CARRIS.

Loss or theft

The operator that issued the card should be informed of this as soon as possible, so that it can be cancelled and to prevent it from being used by a third party.
Customers must request a new card and pay the price in force.

 

Care to be taken with your Card

Your Lisboa VIVA/ Navegante card must be kept in good condition so that it will work properly and the card balance/profile can be read. So, take good care of it:

  • Don’t press the chip on your card.
  • Don’t twist or bend your card.
  • When you validate your card, don’t shake it or push it against the validation machine. The validation machines are contactless so no additional movement is necessary. Just place it near the validation machine for a few seconds until you get a green light or the gates open.
  • Always remove the card from your wallet when validating it.
  • Don’t have other contactless cards near your Lisboa VIVA card when holding it near the validation machine, as the validation machine could read the wrong card.