This area is for people who use public transport regularly.
The card to be used for loading your pass is the Lisboa VIVA/ Navegante card with associated profile.
This area is for people who use public transport regularly.
The card to be used for loading your pass is the Lisboa VIVA/ Navegante card with associated profile.
Normal |
4_18/Sub 23 (Level B) |
Social + (Level A) |
4_18/Under-23 (Level A) |
Former Combatants and Widows |
|
---|---|---|---|---|---|
Metropolitan Navegante (monthly) Valid in the Lisbon Metropolitan Area |
40,00 € |
30,00 € |
20,00 € |
16,00 € |
10,00 € |
Municipal Navegante (monthly) For sale at Carris for the municipalities of Lisboa, Almada, Amadora, Loures, Oeiras and Odivelas. Valid in the municipalities of Lisbon, Amadora, Loures, Oeiras and Odivelas. |
30,00 € |
22,50 € |
15,00 € |
12,00 € |
Free |
Metropolitan Navegante 12 (children) Valid in the Lisbon Metropolitan Area |
Free |
- |
- |
- |
- |
Metropolitan Navegante +65 (montlhy) Valid in the Lisbon Metropolitan Area |
20,00 € |
- |
- |
- |
Free |
Family Metropolitan Navegante (montlhy) Valid in the Lisbon Metropolitan Area |
80,00 € |
- |
- |
- |
- |
Family Municipal Lisbon Navegante (monthly) For sale at Carris for the municipalities of Lisboa, Almada, Amadora, Loures, Oeiras and Odivelas. Valid in the municipalities of Lisbon, Amadora, Loures, Oeiras and Odivelas |
60,00 € |
- |
- |
- |
- |
Senior citizen’s and Retirees/Pensioner’s urban Navegante (30 days) Valid in the networks of CARRIS and Metro, within the Municipality of Lisbon, and in the CP until Benfica (Sintra Line), Belém (Cascais Line), and Moscavide (Azambuja Line) a) Urban Navegante Senior citizen’s free for + 65 Years with fiscal domicile in Lisbon. |
15,00 € a) |
- |
- |
- |
- |
Local route pass - Carreiras de Bairro (30 days) Valid only on CARRIS Local Routes - Carreiras de Bairro |
10,00 € |
- |
- |
- |
- |
Carris/Metro/Parking (30 days) Valid in the urban network of CARRIS and METRO, in the Parque Docas and Alvalade XXI of Empark, and in the following EMEL car parks: Colégio Militar, Areeiro, Campo Grande and Universidade. |
55,00 € |
- |
- |
- |
- |
Buying
Monthly passes
Passes with monthly validity are purchased for the following month only from the 26th of the previous month. For example, the purchase of a Navegante Pass for the month of June can only be carried out from May 26th until June 25th.
In the CARRIS sales network you can load the following Navegante Municipal passes: Lisbon, Almada, Amadora, Loures, Odivelas and Oeiras.
30 day passes
They can be purchased at any time of the month.
Exchanging and returning
Navegante passes
Cancellations are accepted before the beginning of the month to which they refer. After that date, exchanges of a Municipal Navigator Pass are only permitted for a Metropolitan Navigator Pass, with a value equal to or greater, until the 25th day of the month for which the pass is respected. These operations are only possible by the operator that made the original sale. At CARRIS it is only possible in the Arco Cego, Saldanha or Santo Amaro stores. Within the scope of VIVA System sales (ATM, VIVA Portal, network of Payshop agents, VIVA kiosk and others that will be implemented later) these exchanges can be made at Carris stores.
There’s no exchange between city passes.
The return/exchange operations can only be carried out after the delivery of the invoice.
Family Navegante passes
Cancellations are accepted if none of the household's cards have yet been loaded.
This annulment is only possible in the CARRIS (Arco Cego, Saldanha or Santo Amaro) store network and by the Operator that made the original sale.
Cancellation operations may only be carried out on delivery of the invoice.
Passes valid for 30 days
Before the start of validity the refund is made with the refund of the entire value of the pass. After the first day of validity, only returns of the pass value are made less of a fee of 12.5% for each day of validity.
Any fees paid at the ATM will not be refunded to the customer.
These exchange/cancellation operations are only possible to be carried out in the network of CARRIS (Arco Cego, Saldanha or Santo Amaro) stores and by the operator that made the original sale, with the exception of the sales made under the VIVA System (ATM, VIVA Portal, network of agents Payshop, Kiosk VIVA and others that will be implemented later).
Return/exchange operations can only be done upon invoice delivery.
Temporal and geographic validity
Municipal Navegante
A fixed monthly pass, valid for the entire month it is purchased for.
Valid on all regular public transport services within the geographic limits of one municipality, selected from the 18 municipalities in the Lisbon Metropolitan Area (AML).
The validity of municipal passes on CARRIS is limited to the municipalities of Lisbon, Amadora, Loures, Odivelas and Oeiras, but this should be checked per route, depending on the journey to be undertaken.
Metropolitan Navegante
A fixed monthly pass, valid for the entire month it is purchased for.
Valid on all regular public transport services in the 18 municipalities in the Lisbon Metropolitan Area. Valid for all stops and routes on the CARRIS network.
Family Municipal Navegante
A fixed monthly pass, valid for the entire month it is purchased for, for three or more members of the same family.
Validity: Valid on all regular public transport services within the geographic limits of one municipality, selected from the 18 municipalities in the Lisbon Metropolitan Area (AML).
The validity of municipal passes on Carris is limited to the municipalities of Lisbon, Amadora, Loures, Odivelas and Oeiras, but this should be checked per route, depending on the journey to be undertaken.
Family Metropolitan Navegante
A fixed monthly pass, valid for the entire month it is purchased for, for three or more members of the same family.
Valid on all regular public transport services in the 18 municipalities in the Lisbon Metropolitan Area, and for all the members of the same family. Valid for all stops and routes on the CARRIS network.
Metropolitan Navegante 12
Free for all children up to the age of 12 (inclusive, i.e. up to the last day of the month of the child's 13th birthday), valid on any route, on all regular public transport service operators in the 18 municipalities in the Lisbon Metropolitan Area. To use the Navegante 12 pass, children must have a Lisboa Viva/ Navegante card with the Child profile. With this active profile, children will be able to travel free of charge without the need for monthly charges.
Metropolitan Navegante +65
A fixed monthly pass for over 65s, retirees and pensioners (with a monthly household income less than or equal to the minimum national wage), valid on any route, on all regular public service transport operators in all 18 municipalities in the Lisbon Metropolitan Area.
Senior Citizens' Urban Navegante (30 days)
Pass for over 65s valid on the urban CARRIS network, on the Metro and on CP urban rail routes in Lisbon, including Benfica, Belém and Moscavide stations, for 30 consecutive days counting from the date of loading.
Retirees/Pensioners' Urban Navegante (30 days)
Pass for retirees and pensioners, with a monthly household income less than or equal to the minimum national wage, valid on the urban Carris network, on the Metro and on CP urban rail routes in Lisbon, including Benfica, Belém and Moscavide stations, for 30 consecutive days counting from the date of loading.
Local Route Pass
Pass valid on CARRIS local routes for 30 consecutive days counting from the date of loading.
Parking Pass
The CARRIS + Metro + Parking pass is an integrated pass that allows you to use the CARRIS network and the Metro network and park in EMEL and EMPARK car parks.
Who it's for:
This pass is for users of car parks and public transport in Lisbon City.
All users must have a Lisboa VIVA/ Navegante card.
To purchase your pass with parking, you must:
Car parks
EMEL: Colégio Militar / Sete Rios / Álvaro Pais / Biblioteca / Universidade / Campo Grande / Areeiro
+info: https://www.emel.pt/
EMPARK: Docas / Alvalade XXI
Lisboa VIVA/ Navegante card profile
The Lisboa VIVA/ Navegante card is a personal and non-transferable electronic card accepted by all Transport Operators in the Lisbon Region. It can only be used by the Cardholder.
It allows passes to be loaded, as well as zapping options and pay as you go, with VIVA Go (associated with your bank account).
You can load up to 4 different tickets on a single card. These can be passes and/or zapping cards.
The Lisboa VIVA/ Navegante card is always associated with a type, which we call a profile.
Normal Profile: with no associated discount, for passengers who don’t fall under the other Lisboa VIVA/ Navegante card types.
Profile with Discounts: Children, 4_18, Under_23, + 65, Retiree/Pensioner and Social+.
How to request or renew
Lisboa VIVA/ Navegante cards can be requested on CARRIS Shops and Kiosks or any Lisbon Region Transport Operator or online, on the VIVA website.
Do you want to fill out the request in advance? Download >>
Type of request |
Where |
Delivery time |
Price (Normal, children, Senior citizen’s, Retirees/Pensioner, Social+) |
Price (4_18 and Sub23) |
Required documentation |
---|---|---|---|---|---|
In 15 minutes |
CARRIS' Shops |
15 minutes |
12 € |
6 € |
Citizen card OR Passport/ Residence permit + recent photograph |
In 1 working day |
CARRIS' Kiosks |
Within one business day |
12 € |
6 € |
Requisition duly completed |
In 10 working days |
CARRIS' Shops and Kiosks |
Within 10 business days |
7 € |
3,5 € |
Requisition duly completed |
Note: The requisition of the Cartão Navegante made by Ukrainian refugees must be made simultaneously with the presentation of the Request for Temporary Protection, issued by the SEF, and accompanied by the identification document of the country of origin (with photo identification).
Validity
The Lisboa VIVA/ Navegante card is valid until the end of the period indicated on the card itself.
The Lisboa VIVA/ Navegante card has different validity periods, varying between 4 and 6.5 years after the issue, according to the type of customer/card profile.
In the case of cards associated with mode 4-18 and Sub23 the expiry date of the card depends on the age of the Customer. The validity will be between 4 years (minimum) and the date when the Customer reaches 19 or 24 years, respectively. If the Customer, at the time of asking for the card, is less than 4 years of the maximum age for the profile, then the card will be valid for less than 4 years.
The card must be renewed before the expiry of the validity period and the holder must request the issue of a new card in advance.
Guarantee
The Lisboa VIVA/ Navegante card has a warranty period of 2 years (in the case of cards issued before January 1, 2022) or 3 years (in the case of cards issued after January 1, 2022).
If a card stops working during this period and has no visible damage, it will be exchanged free of charge.
After this period, or if the card has been damaged by the passenger, they will have to pay for the new card.
Aftersales Assistance
If your card stops working:
These cards are replaced according to the following rules:
During the period during which the card is in production, in order to continue to use the transports, a provisional card called the Replacement Guide shall be delivered upon delivery of the order for duplicate cardboard, valid for the same period as the security loaded on the card which has ceased to function. This process is possible, in CARRIS Stores, whatever the place of purchase of the title or, in the network of CARRIS Kiosks, for securities acquired only in CARRIS.
Loss or theft
Loss or theft
They must be communicated as soon as possible to the operator who issued the card, so that it is cancelled, avoiding its use by a third party.
In the case of CARRIS, this communication must be made in person in one of our stores, in order to guarantee your identity.
You must request a new card, in our Stores and Kiosks, for the current price, and request the transfer of the monthly title that you had loaded.
If your card has associated the Viva GO mode, you should also contact the SIBS Customer Service line 808 20 12 51 OR 217 918 780 so that the card is entered on a black list, not allowing the validation of the trip in the VIVA Go payment mode.
Care to be taken with your Card
Your Lisboa VIVA/ Navegante card must be kept in good condition so that it will work properly and the card balance/profile can be read. So, take good care of it: