Routes
Maps
Travel Planning
Service Changes
Useful information
Reduced Mobility

CARRIS
Travel
Reduced Mobility

Reduced Mobility

Accessibility in regular public services

CARRIS buses are fully equipped to accommodate passengers with reduced mobility (PRM), with space for wheelchairs and backrests.

In addition, all buses have lowered floors and more than 80% are equipped with access ramps.

Access ramp

Backrest

Routes with full accessibility

201, 202, 203, 206, 207, 208, 210, 701, 702, 703, 705, 706, 708, 709, 711, 712, 713, 714, 716, 717, 718, 720, 722, 723, 725, 726, 727 , 728, 729, 730, 732, 734, 735, 736, 737, 738, 744, 746, 747, 748, 749, 750, 751, 753, 755, 756, 759, 760, 765, 767, 770, 771, 774, 776, 778, 781, 782, 783, 794, 796, 797, 798, 10B, 13B, 19B, 22B, 26B, 29B, 31B, 32B, 34B, 37B, 40B, 45B, 52B, 55B, 58B, 61B, 64B, 65B, 67B, 71B, 72B, 73B, 76B e 79B.

Additional information

The transport of wheelchairs, whether manual or electric, is limited to the following dimensions and weight:

Length - 1250 mm
Width - 700 mm
Height - 1350 mm
Weight - 300 kg (wheelchair and user combined)

Scooters for reduced mobility

Scooters for reduced mobility cannot be transported inside vehicles.

Special reduced mobility service

Door-to-door service, which operates by appointment, in all areas of the municipality of Lisbon that are part of our network. It is intended for customers with 60% (or more) declared disability who are not able to use regular public transport.
The transport service is limited to the capacity and availability of the vehicles assigned to it.

Veículo do serviço especial de mobilidade reduzida

Special reduced mobility service vehicle

Rampa do veículo do serviço especial de mobilidade reduzida

Ramp for special reduced mobility service vehicle

Application

To apply for this service, you must provide the following documents:

Passport-size photograph;
Identity card or citizen card;
Medical certificate stating that you have a disability of 60% or more.

You can apply directly at the CARRIS store in Santo Amaro or online by filling out the form below.

Name *

Phone *

Email *

Home Address *

Disability/Impairment: *

Reduced mobility (wheelchair)

Reduced mobility (crutch and others)

Visual impairment

Wheelchair Type *

Manual

Electric

Citizen Card (front copy only) *

Multipurpose Disability Medical Certificate *

Photography (passport-sized) *

I declare that I have read and agree with the terms of the Regulation of the Special Reduced Mobility Service.

I give my consent to the processing of my personal data, contained in this form, for the strict purpose of collecting and integrating it into the database for subscription to the special reduced mobility service and later sending the membership card and regulating the service. The information will be handled in accordance with internal security and confidentiality policies and procedures, with personal data only being kept for the time strictly necessary to resolve the issue raised. The elimination of the submitted documentation will not exceed a maximum period of 30 days.

Price and operating hours

Price

Use of this service requires payment of the applicable fare for all passengers transported (customer and accompanying person, per trip). Children up to 3 years of age travel free of charge when carried on the lap of an adult.

Tickets must be validated upon entry/access to the transport.

Operating hours

Weekdays from 6:30 a.m. to 9:30 p.m.
Saturdays, Sundays, and holidays from 8 a.m. to 12 p.m. and from 2 p.m. to 6 p.m.

Service scheduling

After presenting proof of declared disability and receiving confirmation of membership from CARRIS, with the associated card number, you can start booking this service.

Transport requests must be made at least two days before the intended trip, by calling 213 613 141 (exclusively for this service).

For each trip request, the customer must always indicate:

Access card number;
Desired date and time;
Place of origin;
Place of destination;
Confirmation of whether or not a wheelchair (electric or manual) or other type of support equipment will be used.

Requests for service with shorter notice can only be accepted if there is availability and if the route to be taken can be included in the schedule already in place.

Important

For the service to function properly, each user must:

Confirm their booking the day before the desired trip;
Be punctual, arriving at the agreed location and time.

Withdrawals

Cancellation of the transport request must be made by 1 p.m. on the day before the scheduled service, by calling the direct telephone number mentioned above (213 613 141).

If the cancellation is not made in time, the Customer will have to pay for that request on their next trip, at the cost of a bus fare, in accordance with the current fare schedule.

Vehicle specifications

The vehicles used in the special reduced mobility service have the following features:

Seats equipped with seat belts
Electric lifting platform for wheelchair access
Wheelchair securing and locking systems during journeys
Capacity: 10 passengers (5 in wheelchairs and 5 seated)

Service Regulations

The Special Service for People with Reduced Mobility is governed by the rules and conditions described in these Regulations:

Reduced Mobility Regulation >>