Complaints

All the feedback we receive from our customers, whether positive or negative, is seen as an opportunity to improve our service. You can make your complaint through one of the channels indicated.

Complaints Book

Reception Area at CARRIS Stations
CARRIS shops
CARRIS kiosks
Online

Letter

Send a letter addressed to our Complaints Service.

Address: Alameda António Sérgio, N.º 62, 2795-221 Linda-a-Velha.

Send an e-mail to reclamacoes@carris.pt with the following information:

Subject: write the subject of the complaint

Body of the e-mail: write your name and surname and give a description of your complaint

Form

Name *

Phone *

Email *

Complaint Description *

Personal data here are allowed for the purposes indicated above, for analysis and subsequent sending of responses to the customer, subject to the same criteria of computerized / digital treatment and insertion in the Company's computer systems. The information will be treated in accordance with the internal security and confidentiality policies and procedures, with personal data being kept for the time strictly necessary to resolve the issues caused.

Dispute Case

In the event of a dispute, the customer (consumer) may resort to an Alternative Resolution Entity for Consumer Disputes:

Lisbon Consumer Conflict Arbitration Center
Rua dos Douradores, nº 116 - 2nd 1100 - 207 Lisbon
e-mail: director@centroarbitragemlisboa.pt or juridico@centroarbitragemlisboa.pt
Tel: 218 80 70 30

Legal scope:
Lei nº 144/2015, de 8 de setembro (Art. 2º, nº 1 – Art. 18º, nº 1 e 2)

More information >>