Complaints
All the feedback we receive from our customers, whether positive or negative, is seen as an opportunity to improve our service. You can make your complaint through one of the channels indicated.
Complaints Book
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Reception Area at CARRIS Stations
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CARRIS shops
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CARRIS kiosks
Letter
Send a letter addressed to our Complaints Service.
Address: Alameda António Sérgio, N.º 62, 2795-221 Linda-a-Velha.
Send an e-mail to reclamacoes@carris.pt with the following information:
Subject: write the subject of the complaint
Body of the e-mail: write your name and surname and give a description of your complaint
Form
Dispute Case
In the event of a dispute, the customer (consumer) may resort to an Alternative Resolution Entity for Consumer Disputes:
Lisbon Consumer Conflict Arbitration Center
Rua dos Douradores, nº 116 - 2nd 1100 - 207 Lisbon
e-mail: director@centroarbitragemlisboa.pt or juridico@centroarbitragemlisboa.pt
Tel: 218 80 70 30
Legal scope:
Lei nº 144/2015, de 8 de setembro (Art. 2º, nº 1 – Art. 18º, nº 1 e 2)