Useful Contacts

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In this area we provide the contacts of the various Carris services.
We appreciate your contact.

  Customer Support 

Call center
Complexo de Carnide | Estrada da Pontinha
1600-582 Lisboa
Tel: 213500115
e-mail: atendimento@carris.pt
Timetable: from Monday to Friday, from 8:30 a.m. to 7:00 p.m.

Customer Service
Arco Cego
Avenida Duque Dvila, n 12, 1000-140 Lisboa
Timetable: from Monday to Friday from 9:00 a.m. to 5:00 p.m. 
Sales: from Monday to Friday from 8:00 a.m. to 8:00 p.m.

Campo Grande
Inside metro station
Sales and Customer Care Timetable: from Monday to Friday from 8:30 a.m. to 7:30 p.m.

Marqus de Pombal
Comercial area from Marqus de Pombal metro station
Sales and Customer Care Timetable: from Monday to Friday from 8:30 a.m. to 7:30 p.m.

Santo Amaro 
Rua 1 de Maio, n 93, 1300-472 Lisboa
Sales and Customer Care Timetable: from Monday to Friday from 9:00 a.m. to 5:00 p.m.

Complaints
All suggestions and complaints regarding the service provided by Carris, can be made in writing using one of the following channels:
  • online form on the website
  • Email: reclamacoes@carris.pt
  • Complaints Book available at Customer Spaces and mob kiosks;
  • Letter to the Complaints Service: Alameda Antnio Srgio, n. 62 | 2795-221 Linda-a-Velha

  Corporate Contacts 

Companhia Carris de Ferro de Lisboa, E.M., S.A.

Office
Rua 1 de Maio, N. 103, 1300-472 Lisboa

Call Centre
Monday to Friday from 08:30 a.m. to 07:00 p.m.
Phone: (+351)  213 500 115

Public Relations
E-mail: relacoes.publicas@carris.pt

Staff Recruitment
Phone: (+351)  213 500 115
E-mail: dr.drh@carris.pt 

Retired Company Staff
Phone: (+351)  213 500 115

  Lost and Found
 

Lost Objects
PSP Olivais
Phone: (+351) 21 853 54 03
Timetable: from Monday to Friday from 9:00 a.m. to 12:30 p.m. and 2:00 p.m. to 4:00 p.m.

Lost Season Tickets
Phone: (+351) 21 350 01 15

  CARRIS Depots 

Santo Amaro Depot
Rua 1 de Maio, 101-103, 1300-472 Lisboa

Musgueira Depot
Azinhaga da Musgueira, n 100 B, 1750-315 Lisboa

Pontinha Depot
Estrada da Correia, n 80, 1500-210 Lisboa

Miraflores Depot
Alameda Antnio Srgio, n 62, 2795-221 Linda-a-Velha

Cabo Ruivo Depot
Avenida Dr. Augusto Castro, 1950-082 Lisboa

  Other Services 

CARRIS Museum
Address: Rua 1 de Maio, 101 - 103, 1300-472 Lisboa
Phone: (+351) 213 613 087
Website: http://museu.carris.pt
E-mail: museu@carris.pt

Special Service for People with Reduced Mobility
Musgueira Depot
Phone: (+351) 21 361 31 41

Carristur Rentals
Phone: (+351) 21 361 31 93
Website: www.yellowbustours.com