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CARRIS is a centenary company of passengers public transport founded in 18 September 1872 that is closely related to Lisbons growth. Throughout time, it has been providing to fixed and floating population suitable conditions to satisfy their mobility needs.
On 17 November 1873 it was inaugurated the first line of Americans between railway North and East (Santa Apolnia) and the extreme west of Aterro da Boa Vista (Santos).
On 31 August 1901 the tram service began.
The following years were marked by the complete electrification of the existing network, the appearance of new routes and the fleet growth with vehicles that were bought at first in the United States and, since 1924, were built on the companys garage.
In 1940, to bolster the number of transports for visitors of The Exhibition of the Portuguese World, that took place in Belm, CARRIS acquired its first six buses. On 9 April 1944, the bus service was officially opened.
On the last decades, there were big changes in the tram fleet, due to traffic conditions and to its economical and social viability. This led to a gradual decrease in the number of vehicles and routes. In the meanwhile, the bus fleet was renewed, diversified and bolstered to suit the demand and specific requirements of the routes.
After the 1950s and 1960s, when company decisions led to considerable cuts in tram network, new ideas for its improvement were brought , which included new technologies (for higher commercial speed), increase of capacity and better operational conditions (bus lanes and specific traffic signs).

Carris headquarter in 1872

1872 -The Foundation

On 18 September 1872 it was founded in Rio de Janeiro the Companhia Carris de Ferro de Lisboa. It gave the city a mass public transport network using the called american system - carriages pulled by animals movingon rails.

image of a carriage pulled by an animal

1873 -The First Line

On 23 January, the writer Luciano Cordeiro and his brother Francisco Cordeiro de Sousa, a diplomat, got the rights to implement a transport system, similar to the american one in Lisbon, called Viao CarrilVicinal e Urbana a Fora Animal. On 14 February, Cmara Municipal de Lisboa aproves the concession conveyance to Companhia Carris de Ferro de Lisboa. On 17 November the first "Americans" line was inaugurated.The route that was opened to the public was located between North and East Railway (Santa Apolnia) and the extreme West of Aterro da Boa Vista (Santos).

Creation of Santo Amaro station

1874 - The Success

The success they obtained, along with the network expansion, thefleet growthand the increasing number of traction animals, led to the need of getting permanent installations, ample and duly equipped, as the land they used until then were not enough anymore. In 1874, afterlong researches, they purchased a property that had belonged to the Condes da Ponteand housed D. Luis I hospice. There it was possible to create Santo Amaro Station, which was soon followed by the Arco Cego Station.

image of an American, a vehicle pulled by animals
1877 - The Americans

Although Companhia Carris has started its activity with vehicles pulled by animals - the "Americans" -, they have soon considered to replace it by a more efficient system. On 1877 they started searching information about the use of ateam locomotiveson urban public transports, which ended with the implementation of temporary lines between Cais do Sodr and Algs.

Construction of an electricity factory

1900 - Generator

Other studies and experiences were made on the following years (namely the subterranean traction cable and the accumulator trams). By the end of the year, Carris decided to adopt electric vehicles and itgot the exclusive privilege of using the "Electricity by electrical conductors with motor" system in its exploitation perimeter. In 1900, the process of implementation of the new system started with the new rails settlement, the aero network launch and the construction of an electricity factory capable of furnishing the energy needed to its normal functioning. It was known as GENERATOR, it was composed by Casa das Caldeiras, Casa das Mquinas, Casa das Bateriasand Depsito de Carvo and had an area of 6.102 m2.

first power-driven line

1901 - Speed

On the morning of31 August 1901, the first power-driven line, stretching from Cais do Sodr to Ribamar (Algs) was switched on. Citing a newspaper of the time "theinauguration of the power-driven tram line met with universal praise from the crowds of people who had gathered to see the great improvement, the luxury and elegance of the carriages, the comfort provided for the passengers and the speed at which they travelled. By 1905the whole network was electrified and the "Americans" had disappeared from Lisbon streets.

Carris tram image

1937 - Trams

In the following years, Lisbon saw more trams appearing, acquired in the United States or built in the company's garages. Worthy of note are the following: the building of the Graa line, considered as impractical, due to the lie of the land, and the Amoreiras Station, inaugured in 1937 and not only to serve tram network, bus also the bus network, which was inaugurated on 9 April 1944.

first Carris buses

1958 - Buses

It can indeed be said that the three lines with which Companhia Carris started were the first steps towards a service wich would gradually take over from the trams and become the most important public transport on Lisbon on the second half of the 20th century. Theselines were n 1 from Cais do Sodr to Marqus de Pombal, n 2 and 3 from Praa do Comrcioto Miguel Bombarda, alternating between Rodrigo da Fonsecaand Duque de Loul. In 1958, the Cabo Ruivo Station was set up to provide the logistics for the service.

Carris buses from the sixties

1960 - Changes

The 1960s brought profound changes to the overall picture of Lisbon overground mass public transport system. The company policy was to phase out the trams within short time, replacing them by buses. The increasing use of private transport and the arrival of the underground were decisive factors in the disappearance of the tram from many parts of the city - Rossio, Benfica, Carnide, Lumiar. Along with this came an improvement in the bus network through the creation of new lines and changes on those already working.

Carris orange bus
1974 - "Laranjas"

By 1974, it was clear that the fleet was in urgent need of renovation. A tender was, therefore, opened to furnish the fleet with 200 new vehicles. The first buses were delivered on the following year and due toits color they werecalled "Oranges".
Pontinha Carris station

1981 - Construction

In 1981, the Amoreiras Station, as forecast, was taken out of service. The renovation and the increase in the fleet meant that new premises, strategically located, had to be built.
The resulting stations were at Pontinha (opened in 1975), Musgueira (1981) and Miraflores Complex, which had the honour of welcoming the President of the Republic to the opening cerimony on 19 June 1983. This was the first official visit by a Portuguese head of state to Companhia Carris premises.

Carris articulated tram

1990 - Renovation

Over recent years, new types of buses have been brought in to service (standard, articulated and minis) and there has also been renewed interest in the trams. This led to the acquisition of 10 articulated vehicles which combine state-of-the-art technology, a high level of comfort and excellent passenger-carrying capacity. There are also 45 traditional tramswhich have been renovated, creating a happy medium: the original lines are still kept but they are served by up-to-date electro-mechanical equipment.

new Carris buses

2004and 2005 Fleet Renovation

In the bus fleetrenovation plan, which is part of the reorganisation under way at the Company, Carris intended to replace its public service vehicles up to 2006 in the following way:

- 2004 - 166 buses (40 minis / 106 standard / 20 running on natural gas)
-2005 - 142 standard buses

This operation allowed to reduce the average age of the fleet to 7,4 years.

The reorganisation process will mean a significant fall in pollutants, since all of the models mentioned above comply with Community Directive Limit Euro 3 on exhaust emissions. CARRIS is therefore playing its part in the improvement of environmental quality in Lisbon. Besides this, the new buses have air conditioning and bring in a series of innovations which will have a great impact on safety and comfort, on operational procedures and on maintenance costs.

APCER certification

2006 Certification

Carris is a certified company.

Carris got a quality certification given by APCER - Associao Portuguesa de Certificao, according to ISO 9001:2000 on January 2006. Since then, the company hasthe commitment of respecting the norm requirements and improving continuouslyits system efficiency. The attributionof this certificatewas the result of a strategic decisionthat elected the "continuous improvement of quality offer" as one of CARRIS main purposes.
The Administration Council of Companhia Carris de Ferro de Lisboa defined on the beginning of theQuality Certificationprocess the following strategic plan, required on Quality Policy:
- To contribute for Transport System improvement in Metropolitan Area of Lisbon, ensuring customers mobility, according to their needs and expectations;
- To increase the efficiency of the Mass Public Transport Service, adjusting supply to demand andrationalizing resources and methods;
- To accomplish their requirements and commitments assumed in Carta do Cliente, in order to gain the customer truston the service;
- To gradual increase the customer satisfaction level, measured by regular evaluation enquiries;
- To improve the service quality, based on major regularity, reliability, comfort and safety of the transport, investing in new information technologies, renewing and modernizing the fleet and giving formation to Human Resources.

CARRIS defined as commitments to customers the following:
- To develop its network, so that on every point of the city there is a bus stop at an acceptable distance;
- To define schedules adapted to the demand,undertaking corrective measures whenevernecessary;
- To make available correct and simple information;
-To promote actions that ensure customers safety;
-To adopt measures that ensure a regular service, in coordination with other entities;
-To expand the Sales Network to make it easier for the customer to get transport titles;
-To keep the vehicles clean and safe;
-To ensure the quality of company human resources;
-To accomplish legal requirements about pollutant emissions, in order to protect the environment;
-To evaluate regularly, by query, the customer satisfaction level;
- To pay attention to customers complaints and suggestions as an information source to improve the service.

This decision, which was a company's purpose since the beginning of its reorganization process, constitutes a new challenge for CARRIS and a newstage on company's life.

In 2006, 100 new standard buses were acquired. This operation meant that the average age of the fleet by the end of 2006 was 6 years.

European Road Safety Charter

2007 European Charter

Carris signs the European Road Safety Charter.

Carris became, at the beginning of 2007, one of the subscriber entities of the European Road Safety Charter, is a letter of intentions in which the signatories commit to implement, on a proactive way and in short time, the measures they found necessary to make traffic safer, in order to save 25.000 lives on European by the end of 2010.

18 buses on certification process

18 other buses are about to receive certifications. Their application was delivered to the responsible entity, Certif, by the end of 2006.

Environmental Management System Certification

It is also on development process the Environmental Management System, according to NP EN ISO 14001:2004 norm, which controls and minimizes the impact of companys activity on the environment. The application process must be concluded by 2007.

Carris joins Business Council for Sustainable Development

Carris joined BCSD (Portugal) Business Council for Sustainable Development - on the first trimester of 2007,
More than 80 enterprises that operate in Portugal take part on this Council, which has the aim of bring to national plan the main principles of WBCSD World Business Council for Sustainable Development.
Carris has now access to important information, related to BCSD mission, which main purposes are:
- To spread sustainable development principles;
- To promote articulation between enterprises, governments and civil society, in order to induce sustainable development;
- To develop formation activities that led to an efficient communication of sustainable development principles;
- To define projects and select case studies that stimulate the sustainable development;
- To participate and to promote specific activities of portuguese enterprises related with sustainable development;

APCER logo

2008 Climate Responsibility Ranking

CARRIS was the 8th on Climate Responsibility Ranking: ACGE Index - by EURONATURA.

In April 2008 Carris got the environmental management system certification, through NP EN ISO 14001:2004.

On the study The Country State on Sustainable Practices, organized by Heidrick & Struggles and Expresso newspaper, in partnership with BES bank, CARRIS got 89.3% on sustainability barometer, higher than national average that registered 64,08%.

On Customer Satisfaction study, CARRIS got 64,6%, which means that the majority of the passengers is satisfied with the company service.

On June, at the European Mobility Fair that took place in Paris, a CARRIS driver took the 2nd place as Better European Driver on Bus dOr contest.

In terms of fleet renovation, CARRIS got in 2008 40 new vehicles, 20 average buses and 20 articulated buses.

2009 - Fleet renovation running process

Two international public tenders were launched to furnish 60 standard buses, 40 of them Euro 5Diesel compliant and 20 running on Natural Gas EEV. Twelve more lines were certified, with the total of 52 lines certified, CARRIS has more than 50% of its fleet certified.
CARRIS received the following awards:
  • Sustainable Development Award, best public company
  • 1st place in "ClimaticResponsibility: ACGE Index", public sector;
  • 21st Best Company to Work For in Portugal, BigCompany'sin the public sector;
  • Sustainable DevelopmentTroff, awarded by Cmara de Comrcio e Indstria Luso- Francesa;
  • European SustainableResponsibilitynomination awarded inBruxelles, by CEEP;
  • CARRIS leads Euronatura rannking with 75,7%
CARRIS starts webmarketing approach launchingthe new website and developing presence in social networks.
This year the "One Less Car" movement is initiated.
2010 - Always thinking of you

Launchof new advertising campaign called "Always thinking of you", with tv spots, radio spots, presence in the Lisbon channel, media and web.
3rd phase of the project "Rede 7" concluded.
CARRIS obtained the certification of its security and wealth in work management system and the certification of 12 more lines (total os 64 lines certified).
CARRIS was recognized by its Clients as a Superbrand and received an award as one of the bestcompaniesto work for in Portugal (21st position in the ranking).
Also awarded as one of the more sustainable companies in Portugal and Familiarly responsible, awarded by Deloitte and AESE.