Contact us

» Consult CARRIS Points of Sale

Lost passes

Contact the CARRIS Call Center

(+351) 213 613 000 | Call national landline (Portugal)

Opening hours: Working days, 8 a.m. to 8 p.m.

Lost objects, valuables or documents

Objects, valuables or documents found in our vehicles are delivered to PSP Olivais. For more information, please use the contacts below.

Contacts | Central de Achados de Lisboa, P.S.P. dos Olivais

Telephone: (+351) 219 021 147

E-mail: achados.lisboa@psp.pt

Address: Praça Cidade Salazar, Lt.180, 1800-125 Olivais

Hours: Working days from 9am to 12.30pm and from 2pm to 4pm

Pursuant to Decree-Law No. 156/2005, of 15 September, updated replublished by Decree-Law No. 74/2017, of 21 june, Carris, E.M., S.A., inform that Complaints Books are available at the following locations:

Stations/Museum

Miraflores station | North Entrance — Alameda António Sérgio, n.º62, 2795-221 Linda-a-Velha

• Weekdays: From 7 a.m. to 8 p.m.

Miraflores station | South Entrance — Av. José Gomes Ferreira, n.º2, 1495-139 Algés

• 24 hours a day/ 7 days a week

Pontinha Station | Entrance — Estrada da Correia, n.º80, 1500-210 Lisboa

• 24 hours a day/ 7 days a week

Santo Amaro Station | Entrance — Rua 1.º de Maio, n.º101-103, 1300-472 Lisboa

• 24 hours a day/ 7 days a week

Musgueira Station | Entrance — Azinhaga da Musgueira, 100B, 1750-203 Lisboa

• 24 hours a day/ 7 days a week

Carris Museum — Rua 1.º de Maio, n.º101-103, 1300-472 Lisboa

• Weekdays and Saturday: From 10 a.m. to 6 p.m. (Saturday closed from 1 p.m. to 2 p.m.)

Kiosks

Cais do Sodré, Campo Pequeno, Colégio Militar e Lumiar

• Weekdays: From 8 a.m. to 6 p.m. (closed from 12 p.m. to 12:30 p.m.)

Stores

Santo Amaro — Rua 1.º de Maio, 93, 1300-472 Lisboa

• Weekdays: From 8 a.m. to 7 p.m.

Arco do Cego — Av. Duque de Ávila, 12, 1000-140 Lisboa

• Weekdays: From 8 a.m. to 7 p.m.

Loja de Cidadão do Saldanha — Mercado 31 de Janeiro, R. Eng. Vieira da Silva, Pç. Dq. de Saldanha, 1050-094 Lisboa

• Weekdays: From 9 a.m. to 7 p.m.