Complaints

The feedback we receive from our customers, whether positive or negative, is seen as an opportunity to improve our service. 

Complaints about our service may be made in writing in the following ways:

E-mail
Send an email to reclamacoes@carris.pt, as follows:
- In "Subject", place the theme of the recovery (schedules, routes, transport titles, among others);
- In the Body of  the e-mail put: name and surname of the claimant, telephone contact (optional) and description of the complaint.

Complaint book
Request the Book of Complaints at CARRIS Stores or Stations.
You can also write your complaint on the online complaint book: https://www.livroreclamacoes.pt/inicio

Letter
Write a letter and send it to Alameda António Sérgio, N.º 62, 2795-221 Linda-a-Velha.

Form
Fill out and submit the form below.




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