Certification

· Ensure compliance with environmental legislation and other requirements of the organization, thus protecting the environment and reducing pollution;

· Improve environmental performance by optimizing natural resources consumption and reducing waste disposal in landfills;

· Prevent environmental accidents;

· Improve Carris image;

· Increase Stakeholders confidence.

· Optimization of energy and water consumption on the premises, through a systematic monitoring of their consumption;

. Available containers suitable for waste collection identified with labels, defining good separation practices, in administrative areas and workshops;

· Installation of equipment for treatment of liquid (oil and grease) in premises to improve the quality of discharged effluents, thoroughly complying with the law;

· Non-use of refrigerants that promote the destruction of the ozone layer on air-conditioning systems in public service fleet;

· Seal fuel supply areas;

· Preparing intervention and action sheets for use in emergency or occasional situations;

· Inclusion of environmental considerations and criteria in Cadernos de Encargos;

· Awarded on the 1st international workshop Buying Green.

· Improving internal organization

· Increase motivation/involvement of employees

· Increase efficiency on tasks/activities

· Increase on faults detection and correction

· Reduce costs/improve results

· Productivity increase

· Increasing access to certain markets and tenders

· Quality integration in Company's culture

· Improving Carris image

· Period of operation;

· Line reliability;

· Trip duration;

· Compliance with the waiting times;

· Punctuality;

· Customers information and support;

· Cleanness of vehicles and points of sale;

· Accidents;

· Incidents.

1. Performance measurement through the conduct of audits and mystery-customer visits, as well as regular reviews of the results achieved by the service provider.

2. Satisfaction Measurement by customer satisfaction survey.

Prepared by Centro de Estudos e Sondagens de Opiniões of
Universidade Católica Portuguesa, in coordination with QConsultores and Carris

· Assurance of compliance with service quality levels

· Improving company's image

· Increase of Customer Satisfaction Rate

· Loyalty and increase on the number of clients

This certification demonstrates CARRIS commitment in the pursuit of quality improvement and its contribution to the affirmation of public transport as a key element for sustainable development.